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CUSTOMER SERVICE - +65-97876716 Wishlist

FAQ

    SHIPPING INTERNATIONAL ORDERS



  1. Do you provide international shipping?

    We provide shipping to worldwide. We offer 2 modes of shipping options for international orders. Postal method by USPS 1st Class International Mail (applicable for USA and Canada orders) and International Registered Airmail (for the rest of the world). FedEx IP shipping option for fast and reliable service with door to door tracking. Please note that orders shipped via the postal method can take up to 45 business days for transit and delivery. Please view our Delivery Information page for more details.

  2. I am an international buyer. Do I have to pay any tax to receive my package?

    You may be subjected to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

  3. Do you provide refund if my package is confiscated by the customs?

    We do not provide refund of payment of the goods if they are confiscated by your country's customs or are not delivered to you. You should be aware of your own customs policies and regulations. If you are unsure about these policies, you should contact your local customs office for further information.

  4. Customs and Import Duties Information

    You may be subjected to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

  5. How long does it take for you to ship my order after I’ve completed the payment?

    For paid orders, the status will be changed to "Processing". For orders in "Processing" status, we usually wait 48 hours for funds clearance by PayPal before we ship the orders on the next business day. This is the standard waiting time as advised by PayPal for funds clearance to avoid fraud and to protect our interest.

  6. How long does shipping take?

    Transit and delivery by USPS 1st Class International Mail and International Registered Airmail is estimated 8-45 business days and is subjected to customs clearance and the destination postal company delivery frequency. Packages shipped via FedEx IP is estimated 2-7 business days and is subjected to customs clearance. We take no responsibility for shipping transit times and we have no control over destination postal operations.

  7. Will I receive a tracking number with my order?

    Once your order is shipped, we will send you an email which contains the tracking information for your package. You can follow the information contain in the email to track the status of your package online. If you did not receive this email on the 5th business day after you completed the transaction of your order, please Contact Us or email [email protected] to enquire on the status of your order. You should also check on your Junk or Spam email folder in case the email ended in the Junk or Spam Mail folder.

  8. How much will I be charged for shipping?

    Shipping charges vary according to the weight of the products ordered. Please refer to Delivery Information page for useful information on goods delivery and shipping rates. To get estimated delivery charges, simply use our online shopping cart, select the delivery method and the shipping rate will be reflected for your order.

  9. Will my package be shipped discreetly? How does the package look like?

    All orders are shipped in white thermal package or plain brown cardboard postage box. The shipping label will identify the shipper as "Mr Tan" and will NOT reference "PeecockProducts.com", "FTM Products" or any other identifying description related to products designed for FTM. We value our customers privacy and do our best to keep packaging discreet.

  10. Why is my order "Cancelled" when I have completed payment for my order?

    If you have previously made more than one orders from our store within 24 hours and have paid for only one order, the other unpaid order/s will be automatically "Cancelled" by our system if no payment is received for the "Pending" order/s within 48 hours.

  11. What happens if my package was sent back?

    If a package is refused upon delivery and returned to our facility, due to wrong or insufficient mailing address or the package was deemed "Unclaimed" by the postal company, no refund will be granted. Customers can request for re-delivery to a new and correct address. Delivery and postage charges will be payable by customers. Please note that we are unable to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order. All items purchased at our store are being dispatched/shipped in accordance with a carrier's delivery/postal service contract. This means that the risk of loss and the title to such items will be passed to the purchaser upon our delivery to a carrier or postal service.

  12. What happens if my package is lost in transit?

    In an unfortunate event, if the package is lost-in-transit, a compensation credit note up to a maximum of S$68.00 (approx US$50.00) or the declared value whichever is lower, will be issued to you. Please kindly note that the maximum value which can be declared on the package sent by USPS1st Class International Mail or International Registered Airmail is S$68.00 and by FedEx is S$100.00, regardless of the value of the content in the package. In the event of claim for LOST of package, the declared value will be compensated. All items purchased at our store are being dispatched/shipped in accordance with a carrier's delivery/postal service contract. This means that the risk of loss and the title to such items will be passed to the purchaser upon our delivery to a carrier or postal service.

  13. Can I change my shipping address?

    Yes, you can contact us to update your shipping address before your order ship! However, if your order has shipped, you cannot request to change your shipping address.

  14. My tracking number shows the same status for a few days. Why is my package not moving?

    The online tracking system is only updated periodically and you might not see the latest status for your package. In most cases, the tracking info is not updated until the package is scanned at its next location. In some cases your package may be stuck in customs. You may be contacted via phone or email by customs, as they may need additional information from you in order to proceed with clearance.

  15. Will I receive any email regarding the status of my order after I have submitted an order?

    Once your order is submitted, you will receive an initial email confirming your order. Once your payment processed successfully, you will receive a second email indicating "payment received". Important: If you have submitted an invalid email address you will not receive automated notifications. Email addresses cannot be modified once an order is submitted.

  16. How do I follow up on the status of my order?

    Once your order is shipped, we will send you an email which contains the tracking information for your package. You can follow the information contain in the email to track the status of your package online. If you did not receive this email on the 5th business day after you completed the transaction of your order, please Contact Us or email [email protected] to enquire on the status of your order. You should also check on your Junk or Spam email folder in case the email ended in the Junk or Spam Mail folder. You can use the SingPost track and trace website (http://www.singpost.com/) to check on the status of your order using the tracking information that we sent you.

  17. Why is my order/s "Cancelled" when I have completed payment for my order?

    If you have previously made more than one orders from our store within 24 hours and have paid for only one order, the other unpaid order/s will be automatically "Cancelled" by our system if no payment is received for the "Pending" order/s within 24 hours. For the paid order, the status will be changed to "Processing".
    For orders in "Processing" status, we usually wait 48 hours for funds clearance by PayPal before we ship the orders on the next business day. This is the standard waiting time as advised by PayPal for funds clearance to avoid fraud and to protect our interest.

  18. How are the items declared on the package?

    We usually declared the product value up to SGD68.00 for USPS 1st Class International Mail & Registered Airmail and SGD100.00 for FedEx shipment. The name declarations are assigned per the following:
    Binder = T-shirts
    PeeCock = Silicone Prosthetic or Silicone Novelty Item or Novelty Item (Toy) or Silicone Mould
    Harness = Underwear
    Height Increase Insole = Shoe Insole

  19. Can you ship my item/s as “Gift”?

    We normally declared international order as "Other" or “Gift”



  20. RETURNS & EXCHANGES



  21. Do you accept returns?

    We do not accept returns of the PeeCock, Pleasure items, harnesses and binders because of the intimate nature of the products and for hygiene reasons. As we will not sell you an item that has been tried or used by another person. We adopt strict policy for not accepting returns.

  22. Can I exchange my product?

    Because of the intimate nature of the products, all sales on our store are final. No exchange for all shipped orders. For certain instances where exceptions can be made, exchanged ONLY if the product has not been removed from its original sealed packaging. Inaccurate skin tone or size chosen by the customer will not be considered cause for exchange, return or refund of any product.

  23. Can I cancel my order?

    We allowed cancellation of the order if the order has not been processed. Once the order is processed, NO cancellation is allowed. However, any refunds given due to cancellation of an order where exceptions can be made, a 20% transaction fee shall be applied. There will be no exceptions.



  24. About the PeeCock



  25. What kind of material is PeeCock made of?

    The PeeCock is made of blends of very high grade premium silicone imported from Germany and USA. The PeeCock feels like the real penis, flaccid for everyday packing and firm enough for sexual intercourse when desired (when the erection rod or pleasure rod is inserted).

  26. Can I customize the length and girth, or choose which scrotum I prefer?

    No, the PeeCock dimensions and design are not able to be customized or mixed and matched. Each model has a particular mould that creates its shape. We do not provide customization services.

  27. How do I use the PeeCock for STP (Stand To Pee)?

    To use the PeeCock for pee, hold the scrotum of the PeeCock with the base of your palm and press gently against your lower body to form a complete seal around your genitalia area. Pee slowly to allow urine to flow through the PeeCock shaft and expel through the tip. For a start, you need to control the pressure of your urine. If you are using the PeeCock with a full bladder, be sure not to release your urine with full force. Pee, hold and pee again so that urine does not build up and overflow in the funnel causing leakage to happen. For trial, you can let running water into the PeeCock funnel to observe the flow rate of water out to the tip. This way, you'll have a better understanding how the PeeCock can work perfectly for you. Remember to lean slightly forward such that the funnel is position on a more downwards angle to prevent backflow due to gravity. It is very simple to use, as easy as aim and shoot. Take note of the following 4 most important points:

    1) Make sure you position the PeeCock such that your pee is directly into the hole of the funnel or at a slightly higher point of the hole. This way the pee is expel directly out to the pee hole instead of building up in the funnel causing leakage.
    2) Control the flow of your pee. If you pee too fast and furious, the pee cannot expel fast enough causing pee to build up in the funnel and leakage will likely occur.
    3) Position yourself in a body leaning forward style so that the pee flow is forward into the funnel instead of flowing backwards and spilled out. The best way is to pee, hold (to let the urine expel), pee again, hold and repeat the same sequence.
    4) Do not press the cup of the funnel too hard onto your genitalia area such that it flattens the funnel. You should hold the PeeCock lightly against your body and still maintain the cup of the funnel to allow for pee flow before being expel out at the tip.

    If you keep in mind these 4 important points and follow the instructions provided, you should be able to enjoy the product. If you are using a harness with your PeeCock, you should position the PeeCock by moving it at the waistband point of the harness (so that the whole of the PeeCock is moved) instead of pulling the PeeCock at the scrotum point to position it, which can cause tension at the joint and over time will result in the silicone ripping at the joint between the shaft and scrotum.

  28. How do I clean the PeeCock?

    Wash your PeeCock daily or after every use with mild antibacterial (silicone free) soap. Towel dry or air dry before storing away or wearing again. If you would like to renew the PeeCock to skin like feel, rub a small amount of corn flour (use for cooking) on the surface of the PeeCock after you towel dry or air dry.
    Remember NOT to use silicone based products on or with the PeeCock. The silicone content can damage the silicone material of the PeeCock causing it to become sticky.

  29. How do I wear the PeeCock?

    We offer 8 different styles of the harnesses designed to hold the PeeCock securely. You can refer to the harness product page for more details. The harnesses also come with different sizes to fit every individual. You can choose from our size range from 24inch to 50inch (only applicable to certain styles).
    https://peecockproducts.com/harness/

  30. Can the PeeCock be glued to my body?

    The PeeCock Gen3S, Gen4 and Gen4X are not designed to be adhered to the body. Only the PeeCock Packer can be adhered to your body using medical adhesive, or worn with the Peecock harnesses.

  31. Is it necessary to use a condom with the PeeCock for Play (penetrative sex)?

    The use of a condom is required for the safety of yourself and of your partner. This will also help reduce any risk associated with sexually transmitted diseases, as well as help to keep your PeeCock clean and in good condition. Use only condoms that contain water-based lubricant, silicone lubricant will damage the PeeCock! This silicone we used to make the PeeCock is phthalate free, non-toxic and safe for use on skin, but was not recommended for sexual penetration without the use of condom. If you are using the PeeCock for penetration, the use of a condom is required, for the safety of yourself and of your partner.

  32. Is it safe to wear the PeeCock in swimming pool and in the sea?

    The PeeCock is designed to be in contact with water. You can swim with the PeeCock and it will not destroy the silicone. However we have not tested using the PeeCock for prolong hours in chlorinated pool or sea water. Please use with care.

  33. What is the life expectancy of the PeeCock?

    Silicone prosthetic can last for years, but once you get a tiny nick or cut in it, it will tear easily, so keep your PeeCock away from cat claws, teeth and other sharp objects. Never use silicone-based lubricants on silicone items. The additive in the lube that keeps the silicone liquid can hurt your PeeCock. Based on general usage with proper care, the average life span for the PeeCock is about 12 months. If you use the PeeCock regularly for STP (Stand To Pee), we encourage you to renew your PeeCock yearly to maintain good hygiene.

  34. What are the differences between PeeCock Gen4 and Gen4X?

    The PeeCock Gen4 is sculpted from three layers of premium silicone textures, which emulate the different skin layers. The outer layer of silicone is thin so that it can be lifted from the inner layer. Because of this ultra-realistic nature, the PeeCock Gen4 is not designed for rough use. Rough penetrative play or intense physical activity is not recommended as this may damage the outer skin.
    We have introduced another model, the PeeCock Gen4X which is made exactly the same as the PeeCock Gen4 in terms of aesthetic look and functionality except that it is made with a single layer of silicone. For customers who enjoy the features and functionality of the PeeCock but do not wish to risk their PeeCock being damaged accidentally, the PeeCock Gen4X is a good option for them.
    Both products are made from the same premium grade silicone.
    You can also refer to the video below for better understanding of the differences between these 2 models.
    https://www.youtube.com/watch?v=iOLud4s0omk



  35. About Pleasure Rods



  36. What is the difference between the Gen2 Pleasure Rod and Python Pleasure Rod?

    The Gen2 Pleasure Rod is a 2-in-1 system with the rod and kit attached in one. This rod is made solely of silicone and is it best used for self play / masturbation with the PeeCock. You can also use the PeeCock for Play when the Gen2 Pleasure rod is inserted. The ejaculate feature allows the user to inject cum fluid (eg. Water) into the reservoir and when ready to ejaculate, simply press continuously to squirt.
    Gen2 Pleasure Rod
    https://peecockproducts.com/pleasure/gen2-pleasure-rod.html

    The Python Pleasure Rod is super malleable, sturdy and able to achieve a full upwards and downwards position. It has an aluminium rod concealed inside the silicone rod which makes it stronger and sturdier. It can be used for self play / masturbation with the PeeCock and is the best Pleasure Rod to use with the PeeCock for penetrative sex.
    Python Pleasure Rod
    https://peecockproducts.com/pleasure/python-pleasure-rod.html

    Details of these items are clearly illustrated on the product page with pictures and videos.
    Both Pleasure Rods can be used with the PeeCock for self play (masturbation) and/or for penetrative sex.

  37. My Python Pleasure Rod has become limpy and does not erect. What has happened and how can I maintain the shelf life?

    The aluminium rod that is wrapped inside the Python Pleasure Rod is likely broken.
    The shelf life is highly dependent on individual usage pattern and care. Constant bending the rod at a specific angle continuous will shorten the lifespan. We do not recommend to let the partner be on top of wearer during play. The continuous thrusting motion with the weight on the rod can break the inner aluminium rod. If user tends to use the rod in this manner, the rod will break quickly.
    We do not recommend user to pack with the Python Pleasure Rod inserted. Constantly placing the Python Pleasure Rod in a bended angle and compressed can also shorten the lifespan of the product. User also risk damaging the PeeCock.
    Please use with care to ensure the shelf life of the product



  38. About Harnesses



  39. How many types of harnesses do you have?

    We offer 8 different types of harnesses to suit every occasion and needs. You can refer to the product page for more detailed explanation and photo illustration on each type.
    https://peecockproducts.com/harness/
    You can also refer to the video below for the different types of harnesses.
    https://www.youtube.com/watch?v=BWusCMQmeX8&feature=youtu.be

  40. What are the available sizes for the harnesses and how should I measure my correct size?

    The harness sizes are measured in inches and available from 24 inch to 50 inch (for Comfort and Play Harness only). You should measure around the lower waist to obtain the most accurate size. If your size falls outside the size range, you should opt for the next size up. For example, if you are size 35 inch, you should choose 36 – 38 inch for the correct fit.



  41. About Binders



  42. Where can I find the sizing chart for binders and how do I pick the correct size?

    We use height, weight and chest measurement to determine the respective sizes. Our sizes are Asian fit, however if your size fits into our sizing chart range, you will be able to find the correct size binder for your best fit.
    The largest size we make is XXXL.
    You can refer to the binder’s product page images tab to check on the sizing chart. Scroll down the images to find the sizing chart. If your stats fall out of the range from the sizing chart, means our binders are not suitable for your size. We have indicated the following on the binder’s product page:
    The Peecock chest binders are available in S, M, L, XL, XXL and XXXL. Check the sizing chart for your size, but be aware that they run small. We strongly recommend that you order one size larger than the chart indicates. If you are near the top of the range for a particular size, or if you are a D cup or larger, you may want to go up by one size.



  43. AS-IS Products



  44. How often are the AS-IS products available?

    We do not specifically make the AS-IS products for sale and there is no fixed frequency on the stocks availability. During our quality check procedure, we isolate items that come with slight imperfection or defects and filter them to our AS-IS category where you can buy them at a discounted rate.

  45. Were the AS-IS products previously used?

    No. All AS-IS products are brand new, never opened products. We ONLY sell brand new products that are never tried on or used before.

  46. Can I return an AS-IS item for a refund?

    AS-IS items sold are in AS-IS condition. There will be NO warranty, No exchange, and NO refund.



  47. Reward Points



  48. How do I earn reward points?

    To enjoy reward points for your purchase made on our store, you must first sign up for an account on our store. Login to your account everytime you make a purchase. 1 point will be given for every dollar you spent on the store. Every 15 points you collected is equivalent to US$1 value. If you did not login or signup for an account when you make the order, you will not entitle to any reward points in your account. We are unable to credit reward points for guest check out.

  49. Is shipping fee entitled to earn reward points?

    Shipping fees are not entitled to reward points and you cannot use reward points to offset shipping fees.

  50. How can I use my reward points?

    If you have reward points in your account, at the check out page, you will be given the option to use your reward points to offset your purchase.

  51. Is there expiry date for reward points?

    There is no expiry date for reward points. You can accumulate as many reward points and use them to offset your purchase/s.



  52. Payment Methods



  53. What mode/s of payment do you accept?

    We use PayPal gateway to accept payments for online purchases from our store. PayPal accepts payment using all major credit cards (eg. Master, VISA etc). However prepaid visa cards are not accepted by Pay Pal. You might like to take note that some banks block the use of credit cards for payment out of their origin country. If this happens to your credit card, you should inform the bank that you are making payment for online purchase to merchant in Singapore so the bank can unblock your card for payment on our store. It is advisable to create a PayPal account to make payment for online purchases easy. If you have a bank account, you can link your PayPal account to your bank account without using a credit card. You can refer to www.paypal.com for more details on payment issues. The statement on the credit billing will indicate as payment to “H.A.N” or “Tan Kah Peow”.

    We also accept payment through Bank Transfer. If you are transferring payment from outside of Singapore, it is term Telegraphic Transfer (or International Bank Transfer). Simply select "Bank Transfer" for the mode of payment at Check Out. You need to visit the bank or use internet banking services (eg. www.Wise.com) to send money through International Bank Transfer to our bank account in Singapore. The default currency on our store is USD. Pay the exact amount (including shipping fee) listed on your order form by Bank Transfer. You are required to pay the bank service fees and these fees should not be deducted from the amount you sent for your order. Send us proof of your payment to [email protected] and remember to indicate your order number in the email. Once we received your payment, your order will be processed and ship on the next business day.